July 27, 2022
This book allows you to grasp the full power of the word listening. More than a behavior, it is a strategic know-how to reach decision-making excellence and operational excellence. Beyond simple listening, Olivier Zara proposes a complete approach with simple and powerful protocols such as feedforward to durably develop engagement and agility.
Florent Lafarge, Certified Coach, Director of Employee Engagement Operations at L'Oréal